Frequently Asked Questions
Have questions? Here are the answers to the ones we hear most often.
Our silver pendants are made of 925 sterling silver plated with rhodium to give them more shine and durability. Our gold plated pendants are made of 925 sterling silver plated with gold and covered in an E-Coating to make sure the color lasts as long as possible.
Because our nanochips are so small andcontain so many words, it is impossible to read from the nanochip without a highlymagnified microscope. With the microscope, you can read from our chip just as clearlyas you can from a book! Pretty cool, right?
No! Our nanochips are laser etched and have a glass coating to protect it from water and other materials and damage. For longevity of the jewelry and the binding material between the nanochip and jewelry, water should be avoided.
Our jewelry should be taken care of just as other silver and gold jewelry are. Using a silver polishing cloth is a cheap and effective way to keep the shine of the silver and clean off small blemishes and dirtiness from typical wear. If you would like, you can also get our jewelry polished or cleaned deeply. The nano chip does not need polishing and can just be cleaned off with a cloth if needed. We recommend not soaking the jewelry in cleaning chemicals or water for long periods of time. For more info, please check our Care instructions page!
Yes! We are proud to offer a lifetime warranty on our nanochips (jewelry not included). For more information, check our lifetime warranty page.